Privacy policy

Last updated: 05/11/25

This Privacy Policy describes how Legless Kiwis ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our website, mobile app, or otherwise interact with our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as a user of our Services — whether as a customer, app user, or website visitor.

By using any part of our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on our website and within our app, with the “Last updated” date revised accordingly.

1. Information We Collect

The personal information we collect depends on how you interact with our website (powered by Shopify) or our mobile app.

A. Information You Provide Directly

We may collect the following information directly from you:

  • Account information: name, email address, password, and profile details (for app logins or website accounts).

  • Order and payment information: billing address, shipping address, payment confirmation, and contact details.

  • Gameplay data: preferences, scores, participation in challenges or features within the app.

  • Support communications: details you include when contacting us for help or feedback.

  • Marketing preferences: your opt-in choices for receiving emails or notifications.

B. Information Collected Automatically

When you use our Site or App, we automatically collect certain information about your device and usage (“Usage Data”), such as:

  • Device type, operating system, browser type, and IP address.

  • App usage data, gameplay activity, crash logs, and performance diagnostics.

  • Website behaviour (pages viewed, products clicked, time on site, cart interactions).

  • Location information (approximate or precise, if you allow location access in your app settings).

We use cookies, SDKs, analytics tools (e.g. Google Analytics, Shopify Analytics), and other tracking technologies to collect this information.

C. Information from Third Parties

We may also collect information from third parties such as:

  • Shopify: for e-commerce orders, payments, and fulfilment.

  • Payment providers: to process transactions securely.

  • Analytics and advertising partners: such as Google, Meta, or Firebase, to help measure performance and deliver relevant ads.

  • Social media platforms: if you interact with us through features like “Login with Google/Facebook” or share app content.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To operate and provide our Services — including processing orders, delivering products, managing user accounts, and enabling in-app features and purchases.

  • To personalise your experience — such as saving progress, preferences, and recommended content within the app.

  • To communicate with you — including order updates, support requests, and service notifications.

  • To send marketing and promotional content — via email, push notifications, or in-app messages (you may opt out anytime).

  • To analyse and improve our website, app, and user experience using aggregated analytics.

  • To detect, prevent and address fraud, security breaches, or violations of our Terms.

3. Cookies, Analytics & Tracking

We and our partners use cookies, SDKs, and similar technologies to:

  • Operate and secure our Shopify store.

  • Analyse user activity in our app (using Google Analytics, Firebase, or similar).

  • Serve and measure personalised ads.

You can manage cookies via your browser settings and manage app tracking permissions in your device settings.

For Shopify’s cookie use, see: https://www.shopify.com/legal/cookies.

4. Disclosure of Personal Information

We may share your personal information with:

  • Shopify, which powers our online store and processes payments.

  • Service providers, such as hosting, analytics, email, advertising, and fulfilment partners.

  • App service providers, such as Firebase, Google, Meta, or other SDKs integrated into the app.

  • Business or legal disclosures, such as compliance with laws, enforcing our terms, or during a business sale or merger.

We do not sell personal data to third parties.

5. User Accounts & In-App Purchases

If you create an account in the Legless Kiwis App, we store your login and gameplay data securely.
In-app purchases are processed via Google Play or Apple App Store, and we do not collect or store your full payment details. Please refer to Google’s and Apple’s respective privacy policies for details on how they handle payment information.

6. User-Generated Content

If you submit custom cards, comments, or other user content within the app or website, that information may be visible to other users. Please avoid sharing personal or sensitive information publicly.

7. Children’s Data

Our Services are designed for adults aged 18 and over. We do not knowingly collect or store data from children under 16. If you believe your child has provided personal information, please contact us to request deletion.

8. Security and Data Retention

We take reasonable steps to protect your information, but no system is 100% secure.
We retain data only for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

9. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data.

  • Request correction or deletion.

  • Withdraw consent to marketing.

  • Object to or restrict certain processing.

  • Request portability of your data to another provider.

To exercise these rights, contact us at support@leglesskiwis.co.nz.

10. International Data Transfers

Your information may be stored or processed in countries outside your own (including New Zealand, the UK, the EU, or the United States). Where required, we use standard contractual clauses or other safeguards to protect your data during transfers.

11. Contact Us

If you have questions, complaints, or requests about this Privacy Policy or your data, contact us at:

Email: support@leglesskiwis.co.nz
Website: www.leglesskiwis.co.nz